Role description

Key Responsibilities:

- Experience with Dell & HP laptops, HP network printers, iPhones MAC"

- Excellent technical troubleshooting skills in windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

• Reviewing, resolving and closing tickets in the ServiceNow queue. • Arrange for repairs by vendors OEM and external repair facilities as necessary.

- Performing moves, adds and changes of software and hardware for all endpoints.

- Diagnose, resolve and follow through on computer malfunction.

- Installation/troubleshooting software in systems and equipment problems or malfunctions.

- Identifying causes and recommending solutions.

- Excellent technical troubleshooting skills windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications and Experience:

• Degree or coursework in computer studies and/or information technology. • Valuable telephone and interpersonal skills is a must.

• Ability to troubleshoot and resolve hardware & OS problems on endpoints • Exposure to Windows OS Mac OS & Linux; in depth knowledge of Windows10 11 and Microsoft Office products.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

- General knowledge of AD, DNS and DHCP,



as well has how to create file share structures and network computers together into a companywide domain.

- Have an understanding of networking concepts and practice.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

- Awareness of EDR solutions & patching

- Experience with Dell & HP desktops and laptops, HP network printers, iPhones MAC"

- Experience MS Intune & O365 Skills and Attributes:

- Strong interpersonal and communication skills

- Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions

- Good timekeeping for projects and required deadlines

- Ability to multi-task – such as projects requiring opposing skills and work environments

- Ability to prioritize tasks and workload

- Clear precise attitude with methodical attention to detail

- Telephony soft skills

- Mentoring and training of co-workers at all levels of competence

Skills

Desktop Support

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Desktop Support Engineer (Kerala)
🏢 UST
📍 Kerala