Job Summary
We are looking for a motivated and customer-focused Client Relationship Executive to manage customer relationships, drive customer retention, and generate additional revenue through upselling and cross-selling opportunities. The candidate will maintain strong relationships with existing and prospective customers while coordinating with Sales, Service, Finance, and Insurance teams

Key Responsibilities

- l Build and maintain strong relationships with existing and prospective customers.
- Understand customer requirements and recommend suitable vehicles, products, and services.
- Manage customer enquiries, leads, follow-ups, and conversions through the CRM system. Identify and generate upselling and cross-selling opportunities.
- Promote vehicle accessories, insurance, extended warranty, AMC/service packages, finance, and other value-added services.
- Follow up with customers after vehicle delivery to ensure a positive ownership experience.
- Promote periodic vehicle servicing, maintenance packages, and service renewals.
- Generate repeat business, referrals, and customer loyalty.
- Coordinate with Sales, Service, Finance, Insurance, and Workshop teams to resolve customer queries and concerns.
- Handle customer complaints professionally and ensure timely resolution.
- Conduct follow-ups for insurance renewals,



service reminders, warranty extensions, and AMC renewals.
- Maintain accurate customer information, interactions, and follow-up activities in the CRM system.
- Monitor leads and ensure timely follow-up to maximize conversion opportunities.
- Achieve assigned sales, revenue, upselling, retention, and customer satisfaction targets.
- Prepare daily, weekly, and monthly reports related to customer follow-ups, sales, conversions, and revenue.
- Stay updated on vehicle models, features, pricing, accessories, finance options, and company offers

Preferred Qualifications

- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- 2 years of experience in automobile sales, dealership, customer relationship management, or after-sales service.
- Strong communication and interpersonal skills.
- Customer-focused approach with good sales and negotiation abilities.
- Experience working with CRM software is preferred.
- Ability to achieve sales and revenue targets.
- Knowledge of automobile products, accessories, insurance, finance, and service processes will be an advantage

Pay: ₹350,000.00 - ₹500,000.00 per year

Advantages:

- Cell phone reimbursement

Work Location: In person

📌 Client Relationship Executive (Bengaluru)
🏢 GBG
📍 Bengaluru