We are looking for energetic, confident, and customer-focused Help Desk Associates to provide on-ground passenger support at the airport. The role involves assisting passengers with app downloads, taxi bookings, queries, and general guidance within the airport premises.
Key Responsibilities
- Assist passengers with downloading and using the mobile application.
- Resolve passenger queries and provide appropriate assistance at the airport.
- Guide passengers and help them navigate airport facilities.
- Assist passengers with taxi booking and related queries.
- Provide on-ground customer support and ensure a smooth passenger experience.
- Coordinate with the relevant team to resolve passenger issues when required.
- Maintain a professional, polite, and helpful attitude while interacting with passengers.
Eligibility & Requirements
- Minimum 12th Pass qualification.
- Freshers are welcome to apply.
- Good communication skills are mandatory.
- Fluent in English and Hindi.
- Strong verbal communication and interpersonal skills.
- Basic computer knowledge.
- Confident, presentable, and customer-friendly personality.
- Comfortable interacting with passengers from different backgrounds.
- Willingness to work at the airport and in rotational shifts.
- Comfortable with on-ground work and standing for extended periods.
Salary & Shift Details
Salary: ₹20,000 CTC per month
TDS: 10% applicable
Shift Timings
- Morning Shift: 8:00 AM – 5:00 PM
- Afternoon Shift: 2:00 PM – 11:00 PM
- Night Shift: 11:00 PM – 8:00 AM
All 3 shifts are applicable on a rotational basis.
- 12th-pass candidates
- Freshers looking for airport/customer-service opportunities
- Candidates with valuable communication skills
- Candidates fluent in English and Hindi
- Candidates comfortable working in rotational shifts