Job Description – Operations Manager

Company: Chandrani Compliments & Export Pvt. Ltd.
Industry: Security Surveillance & Integrated Security Solutions
Position: Operations Manager
Reporting To: Director

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee end-to-end business operations, from order processing to collection, while effectively managing the sales team, technicians, customers, and internal departments.

The candidate will be responsible for smooth execution of orders, timely material delivery at sites, technician deployment, site coordination, customer satisfaction, sales performance, revenue generation, and collection of outstanding payments.

Key Responsibilities

- Manage and monitor the complete order-to-collection cycle.
- Coordinate with Sales, Purchase, Stores, Accounts, Service, and Technical teams for smooth order execution.
- Manage and guide the Sales Team to achieve monthly and annual sales targets.
- Track sales leads, enquiries, quotations, orders, and conversion status.
- Ensure timely processing and execution of customer orders.
- Monitor project/order progress and ensure timely delivery of material and installation.
- Raise and coordinate technician requisitions as per project and service requirements.
- Plan and allocate technicians for installation, commissioning, maintenance, AMC, and service visits.
- Monitor technician deployment, attendance, site visits, and completion of assigned work.
- Coordinate with technicians and customers to ensure timely resolution of service complaints.
- Visit customer sites personally whenever required to inspect project progress, understand customer requirements,



resolve operational issues, and ensure customer satisfaction.
- Handle important customers and act as an escalation point for operational and service-related issues.
- Maintain regular communication with customers and provide updates regarding orders, installations, service, and project status.
- Follow up with customers regarding pending payments and outstanding collections.
- Prepare and monitor the collection plan and outstanding reports.
- Coordinate with the Accounts team regarding invoices, payments, and outstanding balances.
- Review sales performance, team productivity, pending orders, technician deployment, and collections.
- Conduct regular meetings with the sales team and provide necessary guidance and support.
- Identify operational bottlenecks and take corrective actions.
- Prepare MIS and operational reports and submit regular updates to the Director.
- Escalate critical customer, sales, operational, technical, or collection issues to the Director.
- Ensure proper documentation and records of orders, projects, customer communications, technician visits, and collections.
- Monitor branch/team performance and ensure adherence to company policies and procedures.
- Support management in achieving overall business, sales, operational, and revenue objectives.





Required Skills & Qualifications

- Graduate/MBA in Sales, Business Administration, Operations, or a related field preferred.
- 5–10 years of experience in Operations, Sales Management, Business Development, or a similar role.
- Experience in security surveillance, CCTV, fire alarm, ELV, electronic security, or related industries will be preferred.
- Strong experience in sales team management, technician coordination, and customer handling.
- Good understanding of order management, project execution, billing, collections, and service operations.
- Willingness to visit customer/project sites as required.
- Strong communication, negotiation, leadership, and problem-solving skills.
- Positive knowledge of MS Excel, MIS reporting, and CRM/ERP systems.
- Ability to manage multiple teams and priorities simultaneously.
- Strong decision-making and team-management abilities.

Key Performance Areas (KPIs)

- Sales target achievement
- Order execution and timely delivery
- Collection and reduction of outstanding payments
- Sales team productivity
- Technician deployment and utilization
- Timely resolution of customer complaints
- Customer satisfaction
- Site/project execution
- Order-to-cash cycle management
- Timely MIS and management reporting
- Overall operational efficiency

Reporting: The Operations Manager will report directly to the Director and will be responsible for providing regular updates on sales, orders, site operations, technician deployment, customer issues, collections, and overall team performance.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Manager (Kolkata)
🏢 Chandrani Compliments & Export
📍 Kolkata