We are looking for a proactive and customer-focused Academic Coordinator to join Concept Tutors. The role involves understanding students’ academic requirements, consulting with parents, recommending suitable tutoring solutions, coordinating with tutors and internal teams, and ensuring a smooth learning journey from enquiry to enrolment and beyond.

Key Responsibilities

- Consult with prospective parents to understand the student’s academic needs, learning goals, curriculum, grade, subject requirements, and preferred learning approach.
- Recommend the most suitable 1:1 tutoring program, subject, curriculum, and tutor based on the student’s specific requirements.
- Communicate with parents through phone, WhatsApp, email, and other channels, clearly explaining Concept Tutors’ programs, teaching methodology, tutor expertise, and value proposition.
- Handle parent enquiries, questions, and concerns professionally and provide appropriate academic guidance to help parents make informed decisions.
- Coordinate demo classes, tutor availability, scheduling, and student–tutor matching in collaboration with the academic and operations teams.
- Follow up consistently with prospective parents after enquiries and demo classes, understand their feedback, address concerns, and support conversion to paid enrolments.
- Coordinate the onboarding of new learners after enrolment and ensure a smooth handover to the assigned tutor and relevant internal teams.
- Maintain regular communication with parents and act as a key point of contact for academic coordination, scheduling, tutor-related queries, and learner support.
- Coordinate with tutors and internal teams to resolve student or parent concerns promptly and ensure a positive learning experience.
- Collect and document parent and student feedback, identify recurring concerns or improvement areas,



and communicate them to the relevant teams.
- Maintain accurate records of leads, students, demo classes, enrolments, follow-ups, feedback, and other relevant information in the CRM and internal systems.
- Follow defined lead management, CRM, follow-up, communication, and data management processes to ensure timely and effective customer engagement.
- Identify opportunities for renewals, additional subjects, cross-selling, and referrals from existing parents to support student growth and business development.
- Build strong, long-term relationships with parents and contribute to customer satisfaction, retention, and overall learner success.
- Work closely with the Academic, Tutor, Customer Support, and Sales/Business Development teams to ensure smooth coordination throughout the student journey.
- Meet and contribute towards defined weekly, monthly, and quarterly targets related to enrolments, conversions, revenue, retention, and customer satisfaction.

Ideal Candidate

- Excellent communication and interpersonal skills, particularly when speaking with parents.
- Strong ability to understand customer requirements and recommend appropriate solutions.
- Experience in academic counselling, education coordination, customer success, inside sales, or tutoring operations is preferred.
- Comfortable communicating through phone, WhatsApp, email, and CRM platforms.
- Strong follow-up and organizational skills.
- Ability to coordinate multiple students, parents, tutors, and schedules simultaneously.
- A student-first and service-oriented approach with good problem-solving skills.
- Target-oriented, proactive, and comfortable working in a fast-paced education setting.
- Prior experience with IB, IGCSE, Cambridge, American/US Common Core, CBSE, or other international curricula would be an advantage.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Senior Academic Counsellor (Bengaluru)
🏢 beGalileo
📍 Bengaluru