We are looking for a Voice & Non-Voice Customer Support Executive to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹16,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

- Handle customer calls in a professional and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including call handling time,



customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Pay: ₹10,000.00 - ₹18,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 non voice process (Bidhannagar)
🏢 Mervice Infotech Private
📍 Bidhannagar