We are looking for an experienced Shipping & Fulfillment Specialist who can manage day-to-day shipping operations and ensure customer orders are processed accurately and shipped on time.
Mandatory Requirement
Experience working with a women's clothing/fashion brand is mandatory.
Candidates without hands-on experience in a women's clothing/apparel/fashion business will not be considered.
Hands-on ShipStation experience is also mandatory.
Key Responsibilities
- Manage daily order shipping and fulfillment operations.
- Process and manage shipments through ShipStation.
- Create shipping labels and manage shipment information accurately.
- Monitor pending, processed, shipped, and delayed orders.
- Coordinate with warehouses, carriers, and internal teams.
- Track shipments and identify delivery issues.
- Handle shipping exceptions, delays, address issues, and returned shipments.
- Ensure orders are shipped within required timelines.
- Maintain accurate shipping and order records.
- Monitor tracking information and update order status.
- Help resolve customer shipping-related issues.
- Identify recurring shipping problems and suggest improvements.
- Ensure fulfillment processes are accurate and efficient.
Requirements
- 2–5+ years of hands-on shipping/fulfillment experience.
- Mandatory experience with a women's clothing/fashion brand.
- Mandatory hands-on experience with ShipStation.
- Experience working with eCommerce orders and fulfillment.
- Understanding of shipping carriers, tracking, labels, returns,
and shipment exceptions.
- Strong attention to detail.
- Positive knowledge of order processing and fulfillment workflows.
- Ability to manage high order volumes accurately.
- Good communication and coordination skills.
- Comfortable working US hours.
- Must be comfortable working Work From Office in Mohali.
Preferred Experience
Candidates who have worked with US-based women's fashion eCommerce brands, apparel companies, dress brands, or similar online fashion businesses will be strongly preferred.
Important
This is a hands-on shipping and fulfillment role. We are looking for someone who has actually managed shipping operations and used ShipStation, not someone with only general eCommerce or customer service experience.
Pay: ₹30,000.00 - ₹35,000.00 per month
Application Question(s):
- Do you have hands-on work experience with a women's clothing / fashion / apparel brand?
- Have you personally used ShipStation for shipping and fulfillment operations?
- Please share the name(s) of the company/brand where you used ShipStation and explain exactly what you personally handled in ShipStation.
- Which shipping carriers have you worked with through ShipStation?
- Which eCommerce platforms have you worked with?
- Have you personally handled returns and exchanges?
- Do you have hands-on ShipStation experience?