Experience: Minimum 3 years in Hospitality Operations
About the Role
We are looking for a proactive and capable Operations Manager to oversee the day-to-day functioning of a premium resort in Wayanad.
The role requires a hands-on professional who can maintain operational standards, lead the team, develop new staff and ensure a consistently high-quality guest experience.
Key Responsibilities
* Oversee daily resort operations and coordinate across departments
* Ensure established service and operational standards are consistently maintained
* Supervise, train and onboard staff according to the resort’s systems and standards
* Manage guest relations and ensure a high level of guest satisfaction
* Address guest concerns professionally and coordinate timely resolutions
* Identify operational gaps and take preventive action before they become issues
* Coordinate with Front Office, Housekeeping, F&B;, Maintenance and other departments
* Monitor staff performance, discipline and daily responsibilities
* Conduct regular operational briefings and provide feedback to the team
* Work with management to improve service quality and operational efficiency.
The Ideal Candidate
We are looking for someone who is:
* Proactive, disciplined and dependable
* Smart, observant and solution-oriented
* Confident in managing people and guest interactions
* Able to make sound decisions independently
* Calm and effective under pressure
* Comfortable taking ownership and being hands-on when required
* Naturally attentive to detail and service quality
The ideal candidate should be someone who can anticipate problems and prevent them before they affect the guest experience, rather than simply reacting when issues arise.
Previous experience in a premium resort, luxury hotel or similar hospitality environment will be an advantage.
Pay: ₹25,000.00 - ₹35,000.00 per month
Perks:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off