ServiceNow Platform Expertise Advanced proficiency in ServiceNow modules such as IT Service Management ITSM IT Operations Management ITOM and Integrations with Third Party applications
Knowledge on ServiceNow and BMC Helix is an added advantage
Programming Languages Strong knowledge of JavaScript client and server side Glide API HTML CSS and experience with RESTSOAP integrations
Workflow and Automation Ability to design and implement complex workflows business rules UI policies client scripts and automation using ServiceNow tools
Integration Skills Experience integrating ServiceNow with external systems Active Directory CMDB monitoring tools etc using APIs MID servers and integration technologies
Database Management Familiarity with relational databases data modeling and ServiceNow tables and relationships
CMDB Expert Configuration Management Deep understanding of CMDB structures asset management and configuration item CI lifecycle management CMDB Admin Manage CMDB Restructure CMDB using CSDM Experienced in IRE
Security and Access Control Knowledge of ServiceNow ACLs roles groups and security best practices
Performance Optimization Experience in platform performance monitoring troubleshooting and optimization
Professional Experience
Solution Architecture Ability to design scalable maintainable and secure ServiceNow solutions tailored to business requirements
Problem Solving Strong analytical and troubleshooting skills in complex enterprise environments
Documentation Ability to create and maintain technical documentation design specifications and user guides
Agile Methodologies Experience working with AgileScrum teams and tools
Certifications
ServiceNow Certified System Administrator CSA
ServiceNow Certified Implementation Specialist CIS in relevant modules ITSM ITOM
Additional certifications in cloud technologies AWS Azure Cloud are a plus
Soft Skills
Communication Excellent verbal and written communication skills for stakeholder interaction and crossteam collaboration
Adaptability Ability to quickly learn current features adapt to platform changes and stay updated with ServiceNow releases
Teamwork Experience working in diverse teams and supporting organizational goals
Customer Focus Strong commitment to understanding and addressing customer needs and delivering highquality solutions
Skills
Mandatory Skills : ServiceNow CMDB
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert