We are looking for a proactive First-Level Education Counselor to be the first point of contact for students who wish to study in Germany. Your role will involve engaging with potential students, understanding their study preferences, collecting necessary academic documents, and guiding them toward our consultancy services. This role requires excellent communication, lead conversion skills, and a customer-centric approach.
Key Responsibilities
Student Interaction & Lead Engagement
- Connect with students via calls, emails, and WhatsApp to understand their interest in studying in Germany.
- Provide basic guidance on courses, universities, and application processes.
- Build rapport and encourage students to take further counseling sessions.
Lead Qualification & Follow-Ups
- Identify and qualify leads by assessing student profiles and eligibility.
- Consistently follow up with students to keep them engaged and address concerns.
- Maintain records in CRM tools to track interactions.
Document Collection & Pre-Evaluation
- Assist students in gathering educational documents for the application process.
- Ensure that all required documents are complete before forwarding them to the next level.
Sales & Conversion
- Encourage students to enroll for our services by explaining consultancy benefits.
- Handle objections and queries efficiently to close leads.
- Meet monthly lead conversion targets.
Collaboration with Senior Counselors & Operations Team
- Work closely with Senior Counselors to ensure smooth handover of qualified leads.
- Coordinate with backend teams for seamless student support.
Required Skills & Qualifications
- Education: Bachelors degree in any field (Commerce, Arts, Business preferred).
- Experience: 0-2 years in counseling, customer service, tele-calling, or inside sales.
- Freshers with strong communication skills are welcome!
- Languages: Fluent in English, Hindi, and Marathi (preferred).
- Tech Skills: Familiarity with CRM tools, MS Office, Google Sheets.
- Attributes: Strong communication, persuasion, problem-solving, and patience.
Job Type: Full time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Internet reimbursement
- Leave encashment
- Provident Fund