Site Reliability Engineer
Experience: 5+ Years
Location: Bangalore

Job Responsibilities

- Handling L1 Security tickets for DBRE team
- Attending access-related queries
- Create DBs and manage insertion and deletion operations
- Running DB queries which involve minimal engagement
- DB Schema changes
- Handling data gathering requests
- Handling low-level setting issues
- Incident handling
- Dashboard creation
- Quick fix / patch fixing
- Documentation
- SOP creation
- Alert modification and threshold management
- Backup monitoring
- Restoration activities
- Ticket monitoring for the respective support area and communicating with customers for additional information and status updates
- Responsible for triaging and solving production issues and updating tickets to stakeholders by adhering to SLAs




- Work on resolution of tickets as per priority and perform requests, recovery, data fixes, etc.
- Problem Management
- Maintain all relevant documentation
- Jira queue monitoring, creating and updating tickets with resolution details and categorization
- Responsible for updating tickets, addressing escalations and sharing progress with end users
- Keep updated on support process knowledge and overall adherence to SLA and metrics
- Perform initial troubleshooting, do analysis and resolve customer concerns

Pay: ₹1,200,000.00 - ₹2,500,000.00 per year

Application Question(s):

- What is your current CTC ?
- What is your notice period ?

Work Location: In person

📌 Senior Site Reliability Engineer (Bengaluru)
🏢 S. A. Solution
📍 Bengaluru