What You'll Do
Role Summary — The Why Now
As Avalara scales its Go Live function to support Current Product Introductions (NPI) and enterprise-level customer growth, we need Senior Analysts who do more than execute — they lead, design, and elevate. The Go Live Senior Analyst (I3) operates at the intersection of complex enterprise implementation delivery, cross-functional product collaboration, and practice development.
Where the I3 Analyst owns individual customer implementation success, the I3 Senior Analyst owns the quality and scalability of how implementations are delivered — for the most complex customers, across new and evolving products, and in close partnership with Product Management, Sales, Engineering, and Customer Success.
This role exists to accelerate Avalara's ability to onboard enterprise customers at scale, introduce new products effectively, and continuously raise the implementation standard across the Go Live team. The I3 is a force multiplier: their impact is felt not just in their own portfolio, but in the capability and quality of the broader team.
How This Role Elevates Avalara
• For customers: Enterprise and multi-product customers receive expert implementation guidance, proactive risk management, and deep technical partnership — resulting in faster time-to-value and stronger long-term adoption.
• For the team: The Senior Analyst sets the implementation quality standard — authoring playbooks, mentoring I3 analysts, and identifying process improvements that raise team-wide performance.
• For the business: Directly supports ARR growth by enabling complex enterprise wins, supporting the sales cycle with pre-sales expertise, and accelerating NPI readiness across implementation teams.
• For our AI-first strategy: Designs and deploys AI-driven implementation workflows at a team level — moving beyond personal productivity to scalable automation that benefits the entire Go Live function.
What Your Responsibilities Will Be
Responsibilities
Enterprise
📌 Sr. Analyst, Implementation (India)
🏢 Avalara
📍 India