Lead a team of Landside Specialists and Senior Specialists to deliver efficient, reliable, and cost-effective execution across the transport lifecycle.
Drive team performance, ensure operational excellence, and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.
Key Responsibilities
• Lead, coach, and develop a high-performing team to deliver operational excellence, business outcomes, and continuous capability growth.
• Drive end-to-end Landside operational performance, ensuring service delivery, process compliance, strong controls, and effective issue resolution.
• Own team performance through KPI management, governance, reporting, and data-driven decision-making to improve quality, productivity, and profitability.
• Build strong partnerships with regional teams, customers, vendors, and cross-functional stakeholders to drive collaboration, service excellence, and business results.
• Champion a culture of continuous improvement, innovation, and transformation through standardization, automation,
system adoption, and process optimization.
• Foster an engaging and inclusive work environment aligned with Maersk values, promoting accountability, ownership, and effective communication.
Accountabilities
• Deliver team performance in line with SLA commitments, operational targets, and business objectives.
• Ensure solid operational controls, process compliance, and prevention of revenue leakage while supporting profitable business performance.
• Drive productivity, resource utilization, cost efficiency, and continuous improvement within the team.
• Maintain high levels of stakeholder satisfaction through effective communication, escalation management, and service delivery excellence.
• Build and retain a capable, engaged workforce through coaching, development, succession planning, and performance management.
• Support business continuity, risk management, and transformation initiatives while uphol
📌 Single Carrier Team Lead (Airoli)
🏢 Maersk
📍 Airoli