Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview

Responsible for monitoring application and infrastructure health using Dynatrace, Splunk and Zabbix, responding to P1 (Priority 1) alerts, and performing initial-level debugging and escalation to ensure minimal downtime

Primary Responsibilities

• Incident Management and Debugging
• Perform initial triage and root cause analysis (RCA) for P1 incidents
• Follow defined runbooks and SOPs for common P1 scenarios
• Coordinate with application, database, network and infrastructure teams during incidents




• Escalate unresolved issues to L2/L3 teams with proper documentation
• Update incident tickets in tools such as ServiceNow or Jira with findings and actions taken
• Participate in post-incident reviews and contribute to RCA documentation

• Communication and Reporting
• Send timely incident notifications and status updates to stakeholders
• Maintain shift handover notes with open issues and pending actions
• Document recurring issues and suggest improvements to monitoring setup
• Attend daily/weekly operations review meetings

• Application Troubleshooting
• Troubleshoot application startup failures and deployment issues
• Investigate REST API failures, connection issues and timeout problems
• Analyze slow transactions using Dynatrace PurePath tracing

• Monitoring and Alerting
• Monitor real-time dashboards in Dynatrace, Splunk and Zabbix during assigned shifts
• Acknowledge and

📌 Software Engineering Lead (Hyderabad)
🏢 Optum India
📍 Hyderabad