Description

Are you passionate about driving vendor performance and operational excellence? Do you thrive in environments where data-driven insights shape strategic decisions and cross-functional collaboration is key to success?

The Selling Partner Identity Verification Vendor Management (SPIV VM) team is responsible for end-to-end vendor governance, managing vendor relationships, performance oversight, and operational excellence across seller-facing service vendors. SPIV VM partners with VS Tech, VS Product, Legal, TPSA (Third Party Security Assessment), SPS VM, Finance, and Global Corporate Procurement (GCP) to ensure vendor compliance, cost efficiency, and service quality throughout the vendor lifecycle — from shortlisting and selection through contract management and performance governance.

A Vendor Manager in SPIV VM owns vendor performance management, drives operational improvements, and ensures vendors meet contractual SLAs and quality benchmarks. They validate vendor data through internal dashboards, manage invoicing accuracy, collaborate with Finance on cost savings initiatives,



coordinate with VS Tech, VS Product, Legal, and TPSA on vendor assessments and compliance, and support governance framework implementation. This role requires solid analytical skills, stakeholder management across multiple teams, and the ability to navigate ambiguity in vendor operations.

Key job responsibilities

• Manage day-to-day vendor relationships and performance against SLAs and KPIs
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy
• Partner with Finance to track cost savings and budget adherence
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes
• Support governance framework implementation and ensure vendor compliance
• Conduct root cause analysis on vendor performance misses and drive corrective actions
• Develop and maintain vendor performance reporting (weekly, monthly)
• Lead risk ass

📌 PM II, SPIV Vendor Mgmt, Verifications (Bengaluru)
🏢 Amazon
📍 Bengaluru