Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Exchange

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with complex system components to maintain service reliability and support business continuity through timely resolution of technical challenges.

Administer, maintain, and support Microsoft Exchange On-Prem (2019) environment.

Perform mailbox administration, database management, DAG monitoring, and backup/restore operations.





Troubleshoot complex Exchange issues related to:

Mail flow

Client access (Outlook, OWA, ActiveSync)

Certificates and hybrid connectivity

Performance and availability

Manage Exchange upgrades, cumulative updates, and security patching.

Configure and maintain DAGs, transport rules, receive/connectors, and accepted domains.

Monitor Exchange health using native tools and enterprise monitoring platforms.

Support Hybrid Exchange configurations with Exchange Online.

Exchange Online / Microsoft 365

Administer Exchange Online mailboxes, shared mailboxes, and distribution lists.

Support mailbox migrations (on-prem cloud).

Manage mail flow, anti-spam, and anti-phishing policies.

Work with Microsoft 365 security and compliance features as required.

Identity & Integration

Strong integration experience with Active Directory, DNS, and PKI.

Support AAD Connect, directory synchronization, and id

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru