Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Monitoring application and infrastructure health using Dynatrace, Splunk and Zabbix, responding to P1 (Priority 1) alerts, and performing initial-level debugging and escalation to ensure minimal downtime.Good to Have
• Basic scripting in Shell, Java or PowerShell for alert automation and log parsing
• Troubleshoot application startup failures and deployment issues
• Investigate REST API failures, connection issues and timeout problems




• Analyze slow transactions using Dynatrace PurePath tracing
• Incident Management & Debugging
• Perform initial triage and root cause analysis (RCA) for P1 incidents
• Follow defined runbooks and SOPs for common P1 scenarios
• Coordinate with application, database, network and infrastructure teams during incidents
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Update incident tickets in tools such as ServiceNow or Jira with findings and actions taken
• Participate in post-incident reviews and contribute to RCA documentation

• Communication & Reporting
• Send timely incident notifications and status updates to stakeholders
• Maintain shift handover notes with open issues and pending actions
• Document recurring issues and suggest improvements to monitoring setup
• Attend daily/weekly operations review meetings

• Monitoring & Alerting
• Monitor real-time dashboards in Dynatrace, Splunk and Zabbix during assi

📌 Senior Software Engineer (Hyderabad)
🏢 Optum India
📍 Hyderabad