Job Description

NoC Engineer L2 Support – IP/ MPLS

Overall, 4- 6 years of relevant experience in Telecom Domain

• Ready to work in 24*7 Work environment, manage NoC operations and incidents.
• Perform second level troubleshooting using tools and utilities to resolve network related issues.
• Heath Check and Maintenance Operations on in scope network elements and infrastructure
• Severity 1 to 4 Incident triage, support, management, restoration, recommendations
• Root Cause Analysis Support, post incident or event
• Work with Major Incident Management team for Major Incident Resolution.
• Creation and maintenance of processes and procedures for T2 tasks
• Provide Support for network configurations, expansions, installations, and updates.
• Maintain and update all network documentation, process configurations.
• Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.




• Ensured efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.

Qualification

• 5+ years of related experience in routing switching, ISP, mobile operator networks operational experience with enterprise class routers, switches and firewalls Experience on Client switches, Routers wireless series.
• Experience in MPBN, L3 VPN, L2 VPN, QOS, TRAFFIC ENGINEERING, JUNIPER, CISCO, OSPF, ISIS.
• Solid Working Experience in Network troubleshooting including LAN, WAN & Security domains.
• Day-to-day operations management
• Helping Team in Troubleshoot & resolve highly complex customer network issues.
• Experience in troubleshooting Cisco, Juniper, Ericsson, Nokia routers, switches & firewalls (ASA, Palo Alto)
• Handling, Juniper CISCO L3 and L2 Devices
• Strong working kn

📌 Senior Technical Lead (Noida)
🏢 Infinite Computer Solutions
📍 Noida