Positions Overview: This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,000–25,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and P&L; effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction.
Key Responsibilities:
• Profit Center Management

• ASR and Margin Analysis: Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center.
• Expense Control: Keep operational expenses within budget while identifying cost-saving opportunities.
• Collections: Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly.
• Renewals:



Maximize contract renewals at or above the budgeted seat price, focusing on client retention.
• Vendor Management: Manage vendor relationships to ensure timely, quality services at optimized costs.
• Cost Optimization: Continuously seek ways to optimize costs without compromising on service quality.

2. Community Building and Engagement
• Collaborative Setting: Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships.
• Community Growth: Expand the center’s community by attracting and retaining clients through networking and engagement efforts.

3.Client Satisfaction & Service Delivery
• Renewals and Pricing: Maximize client renewals at the budgeted seat price, ensuring strong client retention.
• CSAT Score: Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement.
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📌 Assistant Community Manager (Chennai)
🏢 Awfis Space Solutions
📍 Chennai