Studio Graphene is an AI-native digital product studio that designs and builds digital products for ambitious companies around the world. Founded in 2014 and a certified B Corp, we are a team of over 100 designers, engineers, product managers and analysts across our offices in London, Delhi, Lisbon and Geneva.
For this role, Studio Graphene is hiring as the Employer of Record (EOR) for PCI Pal. You will be employed by Studio Graphene in India and work as part of PCI Pal’s team on their products, with your day-to-day role and responsibilities set out below.
PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and reduce the significant business risks posed by non-compliance and data loss. We are integrated and resold by some of the world’s leading business communications vendors, as well as major payment service providers.
Location: 5 days working from Gurgaon Office
Working hours: 11:00 AM-8:00 PM

THE PROSPECT:
Reporting to the VP Professional Services,



this is a senior role at the centre of PS's commercial and operational maturity. You will build the frameworks, systems and reporting that turn Professional Services into a scalable, margin-positive function - cost-to-serve modelling, commercial reporting and process automation. You will be working on Professional Services initiatives with Finance, Sales, Product and Partners.
YOU WILL BE RESPONSIBLE FOR:
• PS Profitability & Commercial Governance - own execution of the PS (Professional Services) Profitability Programme, including the cost-to-serve baseline, rate card design and margin policy applied across delivery types.

• Drive the rollout and ongoing monitoring of platform services standardisation and similar PS initiatives - ensuring reusable delivery assets and service scope clarity are maintained and updated as the product lifecycle evolves.

• Lead the implementation and rollout of new PS product and service initiatives to

📌 Manager, PS Transformation (India)
🏢 Studio Graphene
📍 India