Role Summary:

The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:

• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.

• Analyze requirements related to MINOR enhancements, implement, test and deploy

• CyberArk EPM patch updates, version upgrades. Validation and testing.

• Analyze and resolve L3, L2 tickets.

• Triage & resolve production incidents, restore the service availability within SLA targets

• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.

• Create/Update SOPs for L1 service desk team.

• Mentor and guide the Security analysts and associates deployed for the PAM workstream

• Adaptable working in shifts as per roster rotation.

• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team





Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks

Requirements
Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience: 4-7 years

4-5 years of relevant CyberArk EPM support experience.

Basic Qualifications:

• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM).

o Minimum 4-5 years of experience in CyberArk EPM

o 1-2 years of experience in CyberArk Core PAS solution

• Working in shift model as per roster rotation strategy

• Team collaboration, Effective communication

Technical Skills:

• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.

• Automation of accounts onboarding, offboarding.

Preferred Qualifications:

• Scripting experience to de

📌 Senior Security Analyst (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai