Responsibilities

Senior SMAX Specialist / Solution Engineer

Role Overview

The Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements recent functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komerční banka’s ITSM processes, architecture standards, and operational requirements.

The role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production.

Key Responsibilities

Platform ownership

• Responsibility for the technical design and configuration of SMAX




• Design of the architecture for new solutions
• Management of the technical backlog
• Management of technical debt

Development and configuration

• Configuration of workflows, business rules, and forms
• Design and implementation of custom entities
• Creation of automations
• Management of notifications and SLA logic
• Analysis and resolution of complex incidents

Integration

• Design of REST API integrations
• Integration with Azure Automation
• Integration with IAM, CMDB, Logman, DWH, and other systems
• Diagnosis of integration issues

Release management

• Review of changes
• Dev/Test/Prod governance
• Coordination of release activities
• Support during upgrades and patch management

Stakeholder management

• Consultation with architects
• Collaboration with security and audit teams
• Technical leadership of junior team members

Must-Have Technical Skills

OpenText SMAX Platform Expert

Inte

📌 Lead Software Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru