Key Responsibilities

• Manage end-to-end Business Correspondent (BC) operations for
assigned PSU Bank partnerships.

• Develop and maintain strong relationships with bank officials
and key stakeholders to ensure seamless operational coordination.

• Monitor BC network performance and ensure achievement of
business and service delivery targets.

• Analyze operational and transaction data to identify trends,
gaps, and improvement opportunities.

• Design and implement capacity-building and training programs
for BCs based on performance analysis and business requirements.

• Track key performance indicators (KPIs) and prepare periodic
MIS, dashboards, and management reports.

• Coordinate with internal teams and bank representatives to
resolve operational issues and improve service quality.

• Ensure compliance with bank guidelines, regulatory
requirements, and CSC operational policies.

• Drive initiatives to improve BC productivity, customer
outreach, financial inclusion, and transaction growth.

• Support the rollout of new banking products,



services, and
strategic initiatives across the BC network.

Requirements
Required Skills & Competencies

• Robust understanding of Business Correspondent (BC) ecosystem
and banking operations.

• Excellent stakeholder management and relationship-building
skills.

• Strong analytical and data interpretation capabilities.

• Proficiency in MS Excel, PowerPoint, MIS reporting, and data
analysis.

• Effective communication, presentation, and negotiation skills.

• Ability to manage multiple stakeholders and work in a
target-driven environment.

• Problem-solving mindset with strong execution capabilities.

Preferred Attributes

• Experience in financial inclusion initiatives, digital banking,
or rural banking operations.

• Exposure to capacity-building and training programs for field
teams.

• Familiarity with banking regulations and PSU banking processes.

📌 Banking Spoc (Jodhpur)
🏢 CSC e-Governance Services India
📍 Jodhpur