JOB DESCRIPTION
Client Coordinator
The client’s advocate inside VikingCloud.
Job title
Client Coordinator

Department
Client Operations

Reports to
Manager, Client Coordination

Level
Individual contributor

Location
Vadodara (Work from Office)

Position summary.
The Client Coordinator is the client’s internal advocate at VikingCloud. You keep every function that touches an account aligned to what that client needs, and you make sure the client hears back from us as one organization rather than a set of separate teams.
Clients often buy across several VikingCloud product lines and run multiple lines of business of their own. You hold the whole relationship in view, so the account is managed as one client instead of fracturing along internal or product boundaries. You own the open items, the follow-through, and the communication cadence that hold that view together.
Key responsibilities.
Own the single view of the client.
• Track every open ticket, request, and commitment for assigned accounts across VikingCloud functions, including Finance, Product, Engineering, Support,



Account Management, Sales, and Provisioning.
• Maintain one consolidated view of account status across all product lines that any internal team can rely on.
• Connect activity across a client’s lines of business, brands, and locations so the account is managed as a single relationship.
• Keep account documentation current, including key contacts, setting details, history, and standing commitments.
Drive open items to closure.
• Confirm that tickets, issues, and client requests are actioned and progressing against expected timelines.
• Identify stalled items, work with the owning function to restart them, and escalate when progress stops.
• Close the loop on every commitment made to the client, and confirm resolution with the client rather than assuming it.
• Coordinate cross-functional items that have no single natural owner.
Manage the client communication cadence.
• Run a regular communication

📌 Client Co-ordinator (India)
🏢 VikingCloud
📍 India