Join our Team

About This Opportunity

Ericsson is looking for an experienced and customer-focused VAS Operations & Support Engineer to provide 24x7 Operations and Maintenance (O&M;), troubleshooting, defect management, testing, and deployment support for Value-Added Services (VAS) platforms and applications.

What You Will Do

Provide 24x7 O&M; support for critical incidents and production issues, including rotational day and night shifts.

Monitor applications, services, system health, and operational dashboards; perform regular health checks.

Handle incidents and service requests in accordance with defined SLAs.

Troubleshoot application, system, database, and integration-related issues using logs, traces, and monitoring tools.

Identify, analyse, reproduce, test, and deploy defects across LAB and Production environments.

Simulate test scenarios, perform load testing, and analyse performance-related issues.

Prepare TOLs, defect reports, operational reports, and troubleshooting documentation.

Technical Skills

Good understanding of the VAS domain and associated products.





Hands-on experience with Unix/Linux, Python, and Java.

Experience with SOAP, REST, Git, and CI/CD processes.

Experience with JIRA, Splunk, AppDynamics, JMeter, and SQL Developer.

Valuable knowledge of Docker, Kubernetes, and microservice application management.

Ability to analyse Wireshark traces, application logs, and Java heap dumps.

Experience in defect handling, reproduction, testing, load testing, hot-fix validation, and production deployment.

Key Skills And Behaviours

Strong analytical, troubleshooting, and problem-solving skills.

Customer-focused, self-motivated, and proactive.

Excellent written and verbal communication and coordination skills.

Ability to work effectively in a team, with minimal supervision, and within a matrix management environment.

Education And Experience

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discip

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