Job Title: Advanced Network Technician 4

Req ID: 62891

Job Function: Engineering

Posting Start Date: 07/10/2026

Posting End Date: 12/10/2026

Division: BT International

Job Location: IND-Bengaluru-Pritech

Advertised Salary: Competitive

Job Req ID: 62891

Posting Date: 17-Sep-26

Function: Engineering

Location: Bellandur, Bengaluru

Salary: Competitive

About The Role

In BTI Network and Infrastructure Operations we monitor and manage BT’s global managed Voice services, 24 hours a day, 365 days a year. This includes our core Global managed Voice networks that serve our BT global customers around the world. The role will require you to be part of a 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

What You’ll Be Doing

• Monitor global voice services, assess alarms/events, and identify service impact
• Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
• Diagnose and troubleshoot faults, using logs, dashboards, and runbooks.




• Escalate issues appropriately based on impact, urgency, and resolution path.
• Coordinate with vendors/carriers to progress third-party faults and escalations.
• Communicate clearly with customers and stakeholders, especially during high-pressure incidents.
• Manage and prioritise multiple incidents to minimise service impact.
• Support root cause analysis and continuous improvement.
• Work collaboratively in a shift/on-call environment with strong ownership and handovers

Essential Skills

Skills:

• Voice, VOIP fundamentals
• Monitoring & event triage (alarms/events)
• Incident, ticket & escalation management ( ITIL )
• Fault diagnosis & troubleshooting support
• 3rd party Supplier/vendor coordination
• Robust communication & customer focus
• Time management & operational discipline
• Problem-solving & analytical skills

Experience

Experience of 3+yrs

• Hands-on experience with SBCs, Ericss

📌 Advanced Network Technician 4 (Bengaluru)
🏢 BT Group
📍 Bengaluru