Purpose Of The Role

To manage the Saint-Gobain Knowledge Center as a flagship experience, engagement and thought-leadership platform for Light & Sustainable Construction by translating Saint-Gobain India's integrated solutions into curated, high-impact experiences for the construction ecosystem, students, young architects, academic partners and other stakeholders. The role is responsible for ensuring the center operates as a strategic platform for customer engagement, advocacy, academia collaboration, ecosystem influence and solution storytelling rather than merely a product display space

Job Summary

The Manager – Knowledge Center & Customer Experience will own the end-to-end functioning of the Knowledge Center as a premium customer-facing platform. The incumbent will:

• Design and manage differentiated visitor journeys across the Knowledge Center experience zones.
• Engage a diverse set of stakeholders including architects, consultants, developers, contractors, students, academia, industry associations and government bodies.
• Collaborate closely with Sales, Marketing,



Business Units, Product & Technical teams to deliver impactful customer engagements, workshops, launches and solution showcases.
• Maintain content, solution demonstrations and storytelling narratives relevant to Saint-Gobain businesses and solutions.
• Ensure operational excellence, facility readiness, visitor experience quality and safety compliance.
• Coordinate Digital & IT-enabled experiences including interactive displays, analytics, AI-enabled experiences and phygital engagement platforms.
• Drive governance, utilization tracking, visitor feedback, continuous improvement and action closure mechanisms.
• Act as a key interface with academic institutions and non-customer agencies to strengthen awareness, advocacy and thought leadership

Key Performance Indicator

Experience & Engagement

• Visitor satisfaction and experience quality across stakeholder groups
• Increased utilization of the Kn

📌 Manager – Knowledge Center (Mumbai)
🏢 Saint-Gobain Group in India
📍 Mumbai