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Backend Operations Executive - Banking Process

Job Title: Backend Operations Executive - Banking Process

Location: Mysore, Saraswathipuram,

Experience: 0 to 1 Years

Job Type: Full-Time

Job SummaryWe are looking for a Backend Operations Executive to support banking operations by handling verification processes, updating customer records, and coordinating with field personnel. The role requires strong communication skills, attention to detail, and the ability to manage a high volume of outbound calls.

- Key ResponsibilitiesCoordinate with field executives for verification status and updates.
- Conduct outbound calls to customers, field staff, and relevant stakeholders.
- Achieve a daily outbound calling of Approx 100 calls
- Verify customer information and update records in the system.
- Follow up on pending cases and documentation requirements.
- Ensure accurate data entry and process compliance.
- Maintain daily MIS reports and operational trackers.




- Escalate discrepancies and unresolved cases to the concerned teams.
- Meet process turnaround time (TAT) and quality standards.
- Required SkillsGood verbal and written communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Solid follow-up and coordination abilities.
- Attention to detail and accuracy in data handling.
- Ability to work in a target-driven environment.
- Problem-solving and multitasking skills.
- QualificationGraduate in any discipline.
- Freshers and experienced candidates are welcome.
- Prior experience in banking operations, verification, collections, or customer support will be an added advantage.
- Key Performance Indicators (KPIs)Daily outbound calling volume: upto 100 calls
- Verification completion rate.
- Data accuracy and quality compliance.
- Adherence to turnaround time (TAT).

This role is ideal for candidates interested in banking operations, customer verification, and backend process management.

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