We are looking for a CRM & Sales Coordinator to manage relationships with our retailers, dealers, distributors, and other trade customers.

The person will be responsible for regular customer follow-ups, order coordination, maintaining customer data, tracking pending orders and payments, and helping the sales team increase repeat business.

- Key ResponsibilitiesCustomer & Retailer ManagementMaintain an updated database of all retailers, dealers, and distributors.
- Regularly contact customers to understand their requirements and upcoming orders.
- Build strong relationships with existing customers.
- Identify inactive customers and follow up to generate repeat orders.
- Inform customers about new products, offers, schemes, and price changes.
- Order & Sales Follow-upFollow up on quotations and enquiries.
- Track orders from enquiry to dispatch.
- Coordinate with the sales and warehouse teams for order status.
- Follow up with customers for pending orders.
- Maintain daily and weekly follow-up reports.
- Identify opportunities for additional products and repeat orders.
- Payment & Outstanding CoordinationMaintain records of customer outstanding amounts.
- Coordinate with the accounts team regarding pending payments.
- Follow up with customers for payment commitments.




- Maintain payment follow-up records without disrupting customer relationships.
- CRM & ReportingKeep all customer information updated in the CRM.
- Record calls, enquiries, quotations, orders, and follow-ups.
- Prepare daily/weekly/monthly reports for management.
- Track:
- New enquiries
- Follow-ups
- Orders received
- Pending orders
- Repeat orders
- Customer-wise sales
- Outstanding payments
- Inactive customers
- Sales SupportAssist the sales team with customer information and follow-ups.
- Coordinate with warehouse, dispatch, accounts, and management.
- Help identify rapid-moving and slow-moving products based on customer demand.
- Support the sales team in increasing order frequency and average order value.
- Required SkillsGood communication and convincing skills.
- Comfortable speaking with retailers and dealers over the phone.
- Good knowledge of MS Excel / Google Sheets.
- Experience using CRM software is preferred.
- Good follow-up and coordination skills.
- Robust attention to detail.
- Ability to maintain accurate records.
- Basic understanding of sales and wholesale business.
- Hindi/English/local language communication skills preferred.

📌 Customer Relationship Manager (Bengaluru)
🏢 Rajshri Agencies
📍 Bengaluru