We are looking for enthusiastic and customer focused individuals to join the process as customer service representatives. The role involves handling customer queries, providing timely resolutions and ensuring a seamless customer experience, especially in the financial and stock market domain.
Key responsibilities:
Handle inbound customer queries via calls/ written channels.
Provide accurate information regarding products, services and processes
Resolve customer concerns with defined SLAs.
Maintain proper documentation of customer interactions.
Ensure high customer satisfaction and quality standards.