1. Field Service Operations:

- Attend client locations for breakdown, troubleshooting, and maintenance services for computer hardware and networking systems.
- Diagnose and repair hardware, software, and networking issues efficiently to minimize client downtime.
- Perform preventive maintenance and ensure systems are functioning optimally.

1. Client Relationship Management:

- Maintain regular communication with clients to understand their requirements and ensure their satisfaction with the services provided.
- Build robust relationships with clients by offering ongoing support and technical advice.

1. Business Development:

- Identify opportunities for upselling or cross-selling additional hardware, software, or networking solutions to existing clients.
- Suggest improvements or new technologies that can enhance client infrastructure and drive business growth.

1. Coordination and Reporting:





- Collaborate closely with other resident engineers and backend coordinators to ensure smooth handling of service calls and client requirements.
- Provide accurate and timely reports on service visits, repairs, and additional client needs.
- Ensure that all service tickets are properly closed and documented in the system.

1. Documentation and Compliance:

- Maintain detailed records of all client interactions, services provided, and hardware or networking equipment used.
- Follow company policies and ensure compliance with industry standards during repairs and installations.

1. Technical Skills Development:

- Stay updated with the latest technology trends in computer hardware and networking.
- Continuously improve technical skills to provide cutting-edge solutions to clients.

📌 Hardware & Network Engineer (Chennai)
🏢 AISHKA TECHNOLOGY SOLUTIONS PRIVATE
📍 Chennai