- Responsible for customer service of Key accounts.
- Answer Inbound Customer Service Call as well as Key Customers who have specific queries.
- Developing and managing recent Key Accounts.
- Attending RF Q/ customer call, customer complaints etc.
- Retaining existing customer.
- Prepare report and MIS as per required format on daily basis.
- Take care of concerns raised by key customers and help them with solution over email or phone.
- To coordinate with internal team to find the status and get it resolved before replying to customers
- Preparing proposal and submission to prospective clients.
- On-time bill submission and follow-up for payment realization from key customer
- Managing good relations with the customers.
- Customer visits for developing & strengthening relationships for retaining and increasing business as an when
- required.