Job Title: Operations ExecutiveJob OverviewWe are looking for an Operations Executive who will be responsible for managing day-to-day operational activities, resolving customer queries, coordinating with internal teams, and handling issues related to software applications and customer accounts.

The ideal candidate should be a problem solver, responsible, organized, and comfortable working with multiple software platforms and communication channels.

Key Responsibilities

1. Customer Query & Problem Resolution

- Handle and resolve day-to-day customer queries and operational issues.
- Understand customer concerns and provide appropriate solutions or coordinate with the relevant team.
- Follow up on unresolved issues until they are completely closed.
- Ensure timely and professional communication with customers.

2. Customer Account & Plan Management

- Update customer plans, packages, and other relevant details as required.
- Make necessary changes to customer information in the system.
- Handle customer renaming and other account-related updates on WhatsApp and internal platforms.
- Ensure customer records are accurate and updated.

3. Software & Application Support

- Identify and troubleshoot basic issues related to the software applications and operational tools used by the company.
- Coordinate with the technical/software team when an issue requires further assistance.
- Monitor application-related problems and ensure timely resolution.
- Report recurring technical issues to the concerned team.

4. WhatsApp & Communication Management

- Manage customer-related updates and communication through WhatsApp and other company communication platforms.
- Ensure the correct information is shared with customers.




- Handle customer groups, account updates, and operational communication as assigned.

5. Internal Operations

- Coordinate with different departments to resolve operational issues.
- Maintain proper records of issues, resolutions, and pending tasks.
- Ensure daily operational tasks are completed accurately and on time.
- Follow company processes and SOPs.
- Escalate important or unresolved issues to the concerned senior/team leader.
- Required SkillsGood problem-solving and decision-making skills
- Valuable communication skills
- Basic technical troubleshooting ability
- Comfortable working with software applications and multiple platforms
- Good knowledge of WhatsApp and computer operations
- Ability to multitask and prioritize work
- Attention to detail
- Ability to handle customers professionally
- Quick learner and adaptable to new tools and processes
- Good coordination and follow-up skills
- QualificationsGraduate in any discipline.
- Freshers with good communication and problem-solving skills can also apply.
- Experience in operations, customer support, CRM, or technical support will be an added advantage.
- Key Performance ExpectationsTimely resolution of customer and operational queries
- Proper follow-up on pending issues
- Quick identification and escalation of technical problems
- Smooth coordination between customers and internal teams
- Maintaining accuracy and efficiency in daily operations

Work ProfileThis is a hands-on operations role where the executive will be responsible for handling customer-related issues, account updates, WhatsApp operations, software/application-related problems, and coordination with internal teams to ensure smooth day-to-day operations.

📌 Operations Executive (Agra)
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