We are looking for an experienced and responsible Guest Operations & Reservations Manager to manage the day-to-day operations of our serviced apartment/hotel property.
Key Responsibilities:
- Handle enquiries and bookings from Airbnb, Booking.com, MakeMyTrip and other platforms.
- Manage room availability, reservations and apartment allocation.
- Coordinate smooth guest check-ins and check-outs.
- Supervise housekeeping and ensure apartments are clean and guest-ready.
- Handle guest queries, requests and complaints professionally.
- Coordinate maintenance and other operational requirements.
- Maintain daily occupancy, booking and guest records.
- Ensure a smooth guest experience from booking to checkout.
Requirements:
- 2–5 years of experience in hotel, serviced apartment or hospitality operations.
- Experience with OTA platforms and reservations preferred.
- Valuable communication and customer-handling skills.
- Basic knowledge of Excel/Google Sheets and property management systems.
- Ability to manage housekeeping staff and daily operations.
- English, Hindi and Gujarati communication skills preferred.