**Lead & Enquiry Management** | Receive enquiries, understand customer requirements, record leads, and coordinate quotations. |

**Customer Communication** | Maintain regular communication with customers through email, phone, meetings, and WhatsApp/business channels. |

**Quotation Coordination** | Collect costing from production/costing teams and prepare or coordinate quotations. |

**Order Management** | Follow up on purchase orders, artwork approvals, specifications, quantities, delivery dates, and payment terms. |

**Artwork Coordination** | Coordinate between customer, design/prepress, and production teams for artwork approval and revisions. |

**Production Follow-up** | Track orders internally and keep customers informed about production status and expected completion. |

**Delivery Coordination** | Coordinate with dispatch/logistics and ensure labels are delivered according to the committed schedule. |

**Complaint Handling** | Record customer complaints,



coordinate investigation with QA/production, and communicate corrective actions to the customer. |

**Customer Retention** | Maintain relationships with existing customers, identify repeat-order opportunities, and follow up on inactive customers. |

**Sales Support** | Identify opportunities for additional products such as different label materials, finishes, sizes, adhesives, or printing technologies. |

**CRM Data Management** | Maintain customer records, enquiry history, quotations, orders, complaints, and follow-up information in the CRM/ERP system. |

**Payment Follow-up** | Coordinate with accounts and follow up with customers regarding overdue payments where applicable. |

**Reports & MIS** | Prepare reports on enquiries, quotations, orders, sales, customer complaints, pending approvals, and lost business.

📌 Client Relationship Executive (Herohalli)
🏢 Top Vision Labels Private
📍 Herohalli