Job Description – Receptionist | Front Office & Guest Service

Department: Front Office

Position: Receptionist / Front Office & Guest Service Executive

Location: Jaipur, Rajasthan

Employment Type: Full-time

About the Role

We are looking for a friendly, well-presented and service-oriented Front Office & Guest Service Executive to join the team at Stella 171. The candidate will be responsible for creating a warm and welcoming experience for guests while efficiently handling front desk and guest service operations.

Key Responsibilities

- Welcome and greet guests in a warm, professional and courteous manner.
- Handle check-in and check-out procedures efficiently.
- Manage guest reservations, room allocations and booking-related queries.
- Handle guest requests, enquiries and complaints professionally and promptly.
- Maintain accurate guest records and front office documentation.
- Coordinate with Housekeeping, F&B;, Maintenance and other departments for smooth hotel operations.
- Assist guests with information regarding hotel facilities, services and local attractions.
- Handle telephone calls, emails and guest communications.
- Monitor guest satisfaction and ensure a high standard of service throughout the guest's stay.
- Coordinate luggage assistance and other guest services when required.
- Handle billing,



payments and basic cashiering responsibilities as assigned.
- Maintain cleanliness, presentation and professional standards at the reception area.
- Ensure proper handover between shifts and communicate key guest requirements to the next shift.
- Follow hotel policies, SOPs and safety standards.

Candidate Profile

- Excellent communication and interpersonal skills.
- Pleasant personality with a professional and well-groomed appearance.
- Good command of English and Hindi; additional languages will be an advantage.
- Customer-service oriented with a positive and helpful attitude.
- Ability to handle guests calmly and professionally.
- Basic computer knowledge and familiarity with hotel/PMS software preferred.
- Previous experience in a hotel, boutique hotel or hospitality environment will be preferred.
- Freshers with the right attitude and communication skills may also be considered.

What We Look For

- Hospitality mindset
- Strong communication skills
- Professional grooming
- Attention to detail
- Teamwork and coordination
- Problem-solving ability
- Flexibility to work in shifts
- Genuine focus on guest satisfaction

Salary: As per experience and industry standards.

To Apply:

Interested candidates may share their CV along with current and expected salary.

📌 Receptionist / Front Office Executive (Jaipur)
🏢 171 Stella Hotel Private
📍 Jaipur