SALES COORDINATOR – ELECTRICAL WHOLESALE Job Role: Sales Coordinator

Department: Sales & Operations

Industry: Electrical Products / Electrical Wholesale

Key Responsibilities1. Pre-Sales Activities

- Attend customer calls and WhatsApp enquiries.
- Respond to customer enquiries regarding products, prices, availability and delivery schedules.
- Prepare and share quotations and offers with customers.
- Coordinate with the sales team for new enquiries and follow-ups.
- Maintain proper records of enquiries, quotations and pending orders.

2. Order & PO Management

- Receive and verify customer Purchase Orders (POs).
- Check product, quantity, price, discount and delivery requirements as per PO.
- Coordinate internally for PO processing and order confirmation.
- Follow up on pending POs and customer requirements.

3. Dispatch & Logistics Coordination

- Prepare and manage daily dispatch planning as per customer POs.
- Coordinate with Stores, Logistics and Sales teams for timely dispatch.
- Follow up for pending dispatches and ensure customer commitments are met.
- Share dispatch details / invoices / transport details with customers.

4. Inventory Coordination

- Monitor stock availability and identify low-inventory items.
- Coordinate with vendors for procurement of low-stock / fast-moving items.
- Maintain required inventory levels based on customer demand and pending orders.
- Coordinate with Purchase and Stores teams for material availability.

5. Post-Sales Activities

- Handle customer queries related to deliveries, invoices, shortages, replacements and other issues.




- Coordinate with internal departments to resolve customer complaints.
- Maintain regular communication with customers until the issue is closed.

6. Payment Follow-Up

- Follow up with customers for overdue payments through calls, emails and WhatsApp.
- Maintain an updated record of outstanding payments.
- Coordinate with Accounts and Sales teams for payment collection.
- Share payment follow-up status and important overdue cases with management.

7. MIS & Reporting

- Prepare and send daily MIS to MD covering:
-

- Dispatches
- PO Received
- PO Sent / Processed
- Pending Orders
- Stock / Low Inventory Items
- Payment Follow-Up / Overdue
- Maintain accurate Excel records and reports.
- Required SkillsGood communication skills in English, Hindi
- Good knowledge of MS Excel, Email
- Experience in Electrical / Industrial / Electrical Wholesale industry will be preferred.
- Valuable coordination and follow-up skills.
- Ability to manage multiple customers and activities simultaneously.
- Strong follow-up skills for orders, dispatches, stock and payments.
- Should be responsible, organized and proactive.

Preferred Experience1–4 years of experience in Sales Coordination, Sales Support, Order Management, Customer Service or Electrical Wholesale/Distribution.

- Key Performance Areas (KPI)Timely response to customer enquiries
- Order / PO accuracy
- On-time dispatch coordination
- Inventory availability
- Customer complaint resolution
- Payment collection follow-up
- Daily MIS accuracy and timely submission

📌 Sales Coordinator (Faridabad)
🏢 Hans Electromation
📍 Faridabad