Customer Support Executive

Quick Web Solutions | H-196, Sector 63, Noida – 201301

Shift: 10:00 PM – 7:00 AM (Night Shift)

Working Days: 6 days a week, fixed Tuesday off

About the Role

Quick Web Solutions is hiring a customer-focused Customer Support Executive to support our international (US-based) customers via chat, email, and calls. If you have strong English communication and enjoy solving problems, we'd love to hear from you.

Key Responsibilities

Handle inbound and outbound customer interactions across chat, email, and calls

Resolve queries, complaints, and issues promptly and professionally

Maintain strong product knowledge to give customers accurate information

Escalate unresolved issues to the right internal team

Keep clear, accurate records of every customer interaction

Meet personal and team targets for response time, CSAT, and resolution rate

Required Skills

Excellent written and spoken English





Solid active listening and problem-solving skills

Comfortable multitasking across chat, email, and calls

Basic computer skills (MS Office, CRM, ticketing tools)

Patience, empathy, and a customer-first attitude

Able to work night shifts consistently (10 PM – 7 AM)

Eligibility

12th Pass minimum (Graduates preferred)

Freshers and experienced candidates both welcome

Customer support or BPO experience is a plus

Salary

Freshers: ₹12,000 – ₹17,000/month

Final offer based on interview + attractive performance incentives

What We Offer

Fixed Tuesday off

Performance-based incentives and rewards

Friendly, growth-oriented environment

Exposure to international clients

How to Apply

? Call/WhatsApp: Siddhi – (phone hidden)

📌 Customer Support Executive (Night Shift) (Noida)
🏢 Quick Web Solution
📍 Noida