BPO Manager (Chennai)

BPO Manager (Chennai)

07 Oct
|
Connecting Dots Strategic Consulting
|
Chennai

07 Oct

Connecting Dots Strategic Consulting

Chennai

Manage Inbound, Outbound, WhatsApp Chat & Social Media Support for a Leading Hospital.

1. Manage a Team Size of 85+ Agents

2. Working Knowledge in Call Centre Technology ( like IVR, Soft phone, Skillset Mapping, CRM Application, WFM )

3. Daily MIS / Dashboard / Report preparation, Presentations for Client & Management, People Performance Management.

4. SOP drafting, Process Note, Quality Assurance.

5. Regularly conduct TNI / TNA and organise Soft Skill & Process Training.

📌 BPO Manager (Chennai)
🏢 Connecting Dots Strategic Consulting
📍 Chennai

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