Job Purpose

To provide effective administrative and sales support to the Sales Team by managing leads, quotations, customer communication, order follow-ups, sales records and coordination with internal departments to ensure smooth sales operations and customer satisfaction.

2. Key Responsibilities

- Support the Sales Team in handling daily sales activities and customer enquiries.
- Receive and record enquiries from customers, contractors, builders, architects, and project clients.
- Follow up with prospective customers and maintain regular communication.
- Prepare quotations, estimates, proposals, and other sales-related documents as instructed.
- Coordinate with the Sales Manager regarding pricing, discounts, and commercial requirements.
- Maintain proper records of leads, enquiries, quotations, orders, and follow-ups.
- Follow up with customers for quotation confirmation and order closure.
- Coordinate with Production, Purchase, Stores, Dispatch and Accounts for order processing and delivery.
- Track pending orders and ensure timely follow-up with concerned departments.
- Coordinate with customers regarding delivery schedules and order status.
- Assist the sales team in preparing daily/weekly/monthly sales reports and MIS.
- Update customer and lead information in Excel/CRM/software.
- Support sales executives during client meetings, presentations, and site visits whenever required.
- Maintain a database of architects, contractors, builders,



consultants, dealers, and other potential customers.
- Collect market information regarding competitors, pricing, products, and customer requirements.
- Handle customer queries professionally and escalate technical or commercial issues to the concerned team.
- Assist in preparing product presentations, brochures, samples, and other sales-support materials.
- Ensure proper documentation of sales orders and customer communications.
- Perform other sales coordination and administrative duties assigned by management.

3. Required Skills

- Good communication and interpersonal skills.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel, Word and PowerPoint.
- Ability to prepare quotations and maintain sales records.
- Good telephone and email communication skills.
- Customer-oriented and professional approach.
- Ability to coordinate with multiple departments.
- Solid organizational and time-management skills.
- Target-oriented and proactive attitude.
- Willingness to learn roofing, ceiling and construction products.

4. Qualification & Experience

Education: Graduate / Diploma in any discipline.

Experience: 1–3 years in Sales Coordination, Sales Support, Customer Coordination or Business Development.

Experience in building materials, roofing, false ceiling, construction products, interiors or related industries will be preferred.

📌 Sales Executive (Mumbai)
🏢 Roofs & Ceilings (India) Private
📍 Mumbai