About the Role;

High and Dry Luxury Laundry Studio is looking for a well-presented, customer-focused and organized Front Desk Receptionist to manage the front desk and provide a premium customer experience.

The role involves welcoming customers, handling enquiries and orders, coordinating laundry pickups and deliveries, maintaining customer records, and ensuring smooth day-to-day front desk operations.

- Key ResponsibilitiesGreet and assist customers in a skilled and courteous manner.
- Handle customer enquiries through walk-ins, phone calls and WhatsApp.
- Understand customer requirements and explain available laundry and garment-care services.
- Create and maintain customer orders, invoices and service records.
- Receive garments from customers and ensure proper tagging, recording and handover.
- Coordinate with the laundry/operations team regarding customer orders and special instructions.
- Track order status and provide customers with timely updates.
- Coordinate pickup and delivery schedules with the relevant team.
- Handle customer complaints and service-related queries professionally and escalate issues when required.
- Maintain accurate customer information and daily front desk records.




- Coordinate payments, billing and basic cash/card/UPI transactions as required.
- Follow up with customers regarding pending orders, deliveries and payments.
- Maintain a clean, organized and welcoming reception area.
- Support daily administrative activities at the studio.
- Ensure customers receive a premium and personalized service experience.
- Preferred Experience1–3 years of experience in front desk, receptionist, customer service, retail, hospitality, salon, premium retail or similar roles.
- Experience in luxury retail, hospitality or premium customer service will be an advantage.
- Freshers with excellent communication and customer-handling skills may also be considered.

Key Qualities

Customer Service | Communication | Grooming | Attention to Detail | Order Management | Coordination | Follow-up | Professionalism

Working Environment

This is a customer-facing role in a premium laundry studio. The candidate should be comfortable interacting with customers throughout the day and maintaining a high standard of service and professionalism.

📌 Front Office Receptionist (Hyderabad)
🏢 High & Dry Private
📍 Hyderabad