- Handle customer queries through chat, email and inbound calls.
- Provide accurate and qualified solutions to customer concerns.
- Maintain a high level of customer satisfaction and service quality.
- Handle customer interactions efficiently and follow process guidelines.
- Maintain proper records of customer conversations and resolutions.
? Eligibility Criteria
- Graduates only.
- Minimum 1 year of experience in Email, Chat or Inbound Calling.
- Good communication and customer-handling skills.
- Comfortable working in rotational shifts.
- Candidates should be willing to work from the Thane location.