Job Description – Vendor Operations (Healthcare)Position: Vendor Operations Executive / Associate

Department: Operations

Industry: Healthcare

Location: Bangalore / Hybrid

Role OverviewResponsible for managing healthcare vendors and ensuring smooth delivery of services to customers and corporate clients.

- Key ResponsibilitiesOnboard and coordinate with diagnostic centres, hospitals, pharmacies and other healthcare vendors.
- Maintain updated vendor database, pricing, services and contact details.
- Coordinate with vendors for patient appointments, health check-ups, diagnostics and other services.
- Ensure timely service delivery and resolve operational issues.
- Follow up with vendors for reports, invoices, bills and supporting documents.
- Verify vendor bills and coordinate with the internal finance team for payment processing.
- Track vendor performance, service quality and turnaround time (TAT).
- Handle escalations related to vendor services and close them within agreed timelines.




- Negotiate and maintain vendor rates wherever required.
- Ensure required documents, agreements and compliance records are maintained.
- Prepare basic daily/weekly vendor operation reports.
- Key SkillsGood communication and follow-up skills.
- Good knowledge of MS Excel / Google Sheets.
- Ability to coordinate with multiple vendors simultaneously.
- Problem-solving and escalation-handling skills.
- Basic understanding of healthcare/diagnostic operations.
- Positive attention to detail.

Experience1–3 years of experience in healthcare operations, vendor management, diagnostics, hospitals, TPA, insurance or similar sectors.

- Key Performance Indicators (KPIs)Vendor response time
- Service completion within TAT
- Vendor issue resolution
- Vendor bill accuracy and timely submission
- Vendor performance and service quality
- Vendor cost/rate management

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