Job Summary:

The Guest Relations Executive is responsible for providing excellent customer service and ensuring guests have a pleasant and memorable experience. The role involves welcoming guests, handling enquiries and complaints, coordinating with various departments, and maintaining high standards of hospitality.

- Key ResponsibilitiesWelcome and greet guests warmly and professionally.
- Assist guests with reservations, seating, check-in/check-out, and general enquiries, depending on the property.
- Understand guest preferences and provide personalized service.
- Handle guest complaints, requests, and feedback promptly and courteously.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Kitchen, and other departments to resolve guest issues.
- Follow up with guests to ensure their concerns have been resolved.
- Provide information about hotel facilities, restaurant menus, services, and local attractions.
- Handle VIP guests and special occasions or requests.
- Maintain accurate guest records and preferences.
- Encourage guest feedback and communicate important feedback to management.
- Assist in promoting hotel/restaurant services and special offers.
- Ensure proper guest service standards, grooming,



and professional etiquette are maintained.
- Support the team during busy periods, events, and special functions.
- Maintain a positive and professional relationship with guests throughout their visit.
- Skills & QualificationsDiploma or Bachelor’s degree in Hotel Management, Hospitality, Tourism, or a related field.
- Previous experience in a hotel, restaurant, resort, or customer-service environment is preferred.
- Excellent communication and interpersonal skills.
- Positive command of English; knowledge of additional languages is an advantage.
- Pleasant personality and professional grooming.
- Strong customer-service and problem-solving skills.
- Ability to handle difficult situations calmly and professionally.
- Ability to work in shifts, including weekends and holidays.
- Good teamwork and coordination skills.
- Key Performance AreasGuest satisfaction
- Complaint resolution
- Service quality
- Guest feedback and reviews
- VIP and special-guest handling
- Customer retention
- Coordination with operational departments
- Professionalism and grooming

📌 Guest Relation Executive (Chennai)
🏢 Compass Group
📍 Chennai