Transportation Generalist – Loop Service, LLC · Chandigarh (Onsite) · Full-time · US Shift

About UsLoop Service supports US freight brokerages and third-party logistics (3PL) companies from our onsite office in Chandigarh. Our teams handle the daily work that keeps loads moving: finding trucks, booking carriers, tracking shipments, and keeping customers informed.

We are growing across several transportation functions at once. Rather than post a separate opening for each, we are hiring Transportation Generalists and placing each person in the role that best fits their strengths.

The RoleAs a Transportation Generalist, you will be trained across the freight brokerage workflow and placed into one of the roles below. Strong performers can move between roles as the business grows.

Role

What you'll focus on

Carrier Sales Representative

Finding and booking trucks for available loads, negotiating rates with carriers and dispatchers

Account Coordinator

Supporting customer accounts: building loads, sending quotes, sharing updates, resolving issues

Track & Trace / Load Coordinator

Monitoring shipments from pickup to delivery, updating systems, escalating delays

Carrier Onboarding / Compliance

Vetting and setting up new carriers, checking authority, insurance and safety records

Operations Support / Back Office

Documentation (PODs, rate confirmations), billing support, data entry and reporting

All roles work US hours (night shift IST).

ResponsibilitiesCore duties shared across all roles:

- Communicate daily with US carriers, drivers, dispatchers and customers by phone, email and chat
- Use the TMS and load boards (e.g., DAT, Truckstop) to manage loads accurately
- Keep load records, notes and documents current at every stage
- Spot problems early (late pickups, missed appointments, rate disputes) and escalate or fix them
- Hit daily targets for calls, loads covered, updates sent or accuracy
- Work as part of a team handing off loads across the shift

Role-specific duties:
- Carrier Sales:



post and search loads, call carriers, negotiate rates within margin targets, book and confirm loads, build a network of repeat carriers
- Account Coordinator: enter and build customer loads, respond to quote requests, send proactive status updates, handle customer issues and requests
- Track & Trace: check calls with drivers, update ETAs and locations, manage appointment changes, alert customers to delays
- Carrier Onboarding: verify MC/DOT authority, insurance certificates and safety ratings; flag fraud or double-brokering risks
- Operations Support: collect PODs and paperwork, prepare billing files, maintain data quality and reports

QualificationsRequired:
- Graduate in any discipline
- Strong spoken and written English, comfortable on calls with US customers and carriers
- Willing to work night shift (US hours) onsite in Chandigarh
- Confident on the phone, organized, and able to manage several tasks at once
- Working knowledge of email, Excel/Google Sheets and web-based tools

Preferred:
- 1+ year in US logistics, freight brokerage, trucking dispatch or a voice-based BPO process
- Experience with a TMS or load boards (DAT, Truckstop)
- Familiarity with US geography, equipment types (dry van, reefer, flatbed) and freight terms
- Sales or negotiation experience (for Carrier Sales placements)

Freshers with excellent English and a strong work ethic are encouraged to apply. Full training is provided. What We Offer
- Paid training on the US freight brokerage workflow
- Exposure to multiple roles and a transparent path to Team Lead and specialist positions
- Performance incentives (role-dependent, including commissions for Carrier Sales)
- Night shift allowance and onsite work in a growing team

How to Apply
- Email your resume to [email protected] with the subject line "Transportation Generalist – [Your Name]". In your email, tell us which role interests you most (Carrier Sales, Account Coordinator, Track & Trace, Carrier Onboarding or Operations Support), or say "Open to any" and we'll match you after the interview.

📌 US Transportation Specialist (Chandigarh)
🏢 Loop Services
📍 Chandigarh