– Travel Associate

WNS is Hiring! ✈️

Join WNS, a global leader in Business Process Management, and build your career in the Airline Travel Domain.

Position

Designation: Travel Associate

Job Location: Vikhroli West, Mumbai

Experience: 1–4 years

Industry: Airline / Travel / BPO

Job Summary

We are looking for experienced Travel Associates with hands-on experience in the airline travel domain. The ideal candidate should have strong knowledge of GDS, airline ticketing and refunds, along with good communication and customer-handling skills.

Key Responsibilities

- Handle end-to-end airline travel-related transactions.
- Perform airline ticket issuance, reissuance and modifications.
- Process ticket cancellations and refunds as per airline policies.
- Handle itinerary changes, flight changes and related customer requests.
- Work on GDS platforms for booking and ticketing transactions.
- Check fare rules, ticketing conditions and applicable penalties.
- Ensure accurate and timely processing of travel requests.
- Resolve booking and ticketing-related queries within defined timelines.
- Coordinate with internal teams, airlines and relevant stakeholders whenever required.
- Maintain accuracy and quality while processing transactions.
- Follow process guidelines, airline policies, compliance requirements and SLA/TAT.
- Maintain proper documentation and update relevant systems.
- Deliver a positive customer experience through effective communication and problem resolution.

Required Skills & Qualifications
- Graduate in any discipline.
- 1–4 years of relevant experience in the airline/travel domain.
- Hands-on experience with GDS systems.




- Strong knowledge of airline ticketing and refunds.
- Good understanding of fare rules, cancellations and ticket modifications.
- Excellent verbal and written communication skills.
- Good analytical and problem-solving abilities.
- Strong attention to detail and accuracy.
- Ability to work independently as well as in a team.
- Comfortable working in a fast-paced BPO/travel setting.

GDS & Travel Skills Candidates with experience in platforms such as Amadeus, Sabre or other airline GDS systems will be preferred.

Experience in

- Ticket issuance
- Reissuance
- Refunds
- Cancellations
- Fare rules
- PNR handling
- Flight/itinerary changes
- Airline travel processes

What We’re Looking For We are seeking candidates who are:
- Customer-focused
- Detail-oriented
- Quick learners
- Strong in travel-domain knowledge
- Good at multitasking
- Comfortable handling time-sensitive transactions
- Willing to learn and grow within the organization

Why Join WNS?
- Opportunity to work with a global organization
- Exposure to the international airline/travel domain
- Professional learning and career growth opportunities
- Collaborative and diverse work environment
- Opportunity to enhance your travel and GDS expertise

Job Location ? WNS, Vikhroli West, Mumbai

Contact – HR

HR Reeya Shere

? (phone hidden)

? [email protected]

Apply Now!

If you have 1–4 years of airline travel experience and strong GDS + Ticketing + Refunds knowledge, this could be your next career opportunity.

Take off to a great career with WNS! ✈️

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📌 Travel Consultant (Mumbai)
🏢 WNS
📍 Mumbai