Teacher Success Manager (TSM)

Spardha Learnings | [Location / Remote] | Full-time | [6-15] years experience

About Spardha

Spardha is India’s topmost platform for music and dance learning, connecting students across

India, the Middle East, the UK, the USA and APAC with expert teachers through live 1:1 and group classes.

About the Role

As a Teacher Success Manager, you'll own the performance and growth of a portfolio of 100+

teachers. You will make sure every trial and batch is delivered well, help teachers convert more trials into long-term students, and be their go-to person for training, coaching and support.

What You'll Do

● Onboard and train new teachers on our product, portal, teaching process and soft skills

● Coach teachers to improve their KPIs : Attending classes on time with good setup, first

Time Right (FTR), batch retention and session realization

● Run quality checks on trials and batches, and follow up on gaps

● Plan batches with Sales and Customer Success, and keep teacher availability and calendars up to date

● Handle teacher escalations,



leave requests, policy questions and performance issues

● Work with Subject Matter Experts (SMEs) on teacher improvement

● Support HR on compensation guidelines and exceptions for your region

What We're Looking For

● 6+ years in teacher/trainer management, customer success, or people-facing operations

(edtech preferred)

● Excellent spoken and written English

● Ability to manage and motivate a large team of 100+ people

● Comfortable using data and dashboards to drive decisions

● Strong listening, problem-solving and persuasion skills

● Detail-oriented, with transparent documentation habits

● Willing to work in shifts, since our teachers and students span multiple time zones

Why Join Us

● Shape the teaching experience for students around the world

● Work at the intersection of the arts, education and technology

● A fast-growing team where your impact is visible and measurable

📌 Teacher Success Manager (Pune)
🏢 Spardha School of Music
📍 Pune