Tittle: Inbound customer support Agent

Shifts: Rotational night shifts

Mode: Work from office

Location: Mangalore

Requirements:

- Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) – must meet proficiency scale requirements.
- Strong customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.
- Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
- Positive PC and internet navigation skills, including browser and system operations.
- Typing-by-touch proficiency with high accuracy.
- experience in self-directed training and PC-based learning (preferred).
- Ability to handle sensitive information and follow background check compliance standards.
- Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
- Prior experience in a multilingual contact center or customer support environment.
- Familiarity with financial services, payment systems, or card member services is a plus.

📌 Inbound Customer Service Advisor (Mangalore)
🏢 UnifyCX
📍 Mangalore