General Position Information

Reports Directly To (Title)

Senior Manager

Matrix Reports To (Title)

As applicable

Direct Reports

Individual contributor; no direct reports

Created / Last Revised

30/08/2026

Job Code

1468

Position Summary

This is a high-performing team that works cohesively as we maintain, implement, and optimize the laboratory information system to support laboratories and patients served in hospital and freestanding ER facilities across our divisions, in alignment with the Laboratory Service Line’s goals and initiatives.

The position requires a strong work ethic, a desire to learn and grow, and the ability to manage and prioritize multiple responsibilities. Attention to detail and keen judgement are crucial to this role.

The LIS Senior Support Analyst will need to be able to trouble-shoot problems through investigation, collaboration, and creative problem solving and must be well-versed in CAP (College of American Pathologists) and other regulatory bodies’

requirements for LIS Systems and will serve as a resource to laboratories in maintaining compliance with these requirements.

The successful LIS Senior Support Analyst will be an effective communicator with great customer service skills in order to build strong working relationships with the teams we support. The LIS Senior Support Analyst will be a subject matter expert in various areas of the LIS and will collaborate as part of the development team to fulfill change requests and meet the needs for various projects as required.

Responsibilities

(The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

- Leadership or collaboration in the successful build, implementation, and support of small and large projects in the LIS space.
- Facilitation of change requests as part of the LIS Development Team.
- Facilitation of education regarding changes in the LIS system. May produce education materials, resources, and communications for end users.
- Support work towards implementation of Enterprise projects with deadlines that must be met.




- Provision of training and support to less experienced team members.
- Serves as a resource to others throughout the Enterprise as a SME in areas of advanced experience.
- Performance of dictionary maintenance, testing, and documentation according to team standards.
- Performance of daily and monthly system checks and reference lab maintenance.
- Performance of system validations, monthly and bi-annual system verifications required by CAP and other regulatory bodies to ensure the integrity of our systems.
- Troubleshooting and documentation of incidents and change requests, with appropriate escalation as required.
- Collaboration with other teams in the fulfillment of project requirements.
- Production system support including On Call responsibilities (rotated among LIS team) as required.
- Provision of support for all facilities across the division.
- May support other divisions as needed.
- Active participation in meetings of the division LIS Team, willing to ask questions and offer opinions.
- Promotion of system security and patient confidentiality and monitoring compliance.
- Building of strong relationships with core customer base (lab directors and med techs, etc.).
- Adherence to HCA Code of Conduct and Mission & Value Statement.
- Performance of other duties as assigned.
- Proficiency with Meditech 5.6 and Expanse Lab modules.

Education & Experience

- Bachelor’s degree
- MLS Certification
- 5+ Years of Lab Information Systems Support

Must Have Skills

- 5+ years of Laboratory Information Systems (LIS) Support
- Strong experience in Meditech 5.6 Laboratory Module
- Solid experience in Meditech Expanse Laboratory Module
- LIS implementation, maintenance, and production support
- LIS troubleshooting and incident management
- Dictionary maintenance, testing, and documentation




- Change request management and system enhancement support
- System validation and verification activities
- Laboratory workflow understanding (Clinical Lab Operations)
- CAP (College of American Pathologists) compliance knowledge
- Regulatory compliance experience (CAP, CLIA, Joint Commission, etc.)
- Reference Lab maintenance and support

Functional Skills

- End-user support and customer service
- Root cause analysis and problem-solving
- Stakeholder management (Lab Directors, Medical Technologists)
- Project implementation and deployment support
- Training and mentoring junior team members
- Documentation and SOP creation
- Cross-functional collaboration

Soft Skills

- Excellent communication skills

Nice To Have Skills

- Experience supporting multi-hospital healthcare environments
- Healthcare IT systems integration
- Interface troubleshooting (HL7)
- Laboratory instrument interfaces
- Middleware experience
- SQL / database querying skills
- System testing and validation methodologies
- Production support and on-call support experience

Licenses, Certifications & Training

- N/A

Knowledge, Skills, Abilities, Behaviors

- Strong knowledge of Laboratory Information Systems (LIS), laboratory workflows, and regulatory requirements including CAP, CLIA, and healthcare compliance standards.
- Proven skill in Meditech 5.6 and Expanse Laboratory modules, including system configuration, troubleshooting, testing, validation, and production support.
- Ability to analyze complex issues, perform root-cause analysis, and implement effective solutions while managing multiple priorities and deadlines.
- Strong communication and interpersonal skills with the ability to collaborate with laboratory leaders, medical technologists, IT teams, and vendors.
- Demonstrated ability to lead projects, mentor team members, facilitate change requests, and deliver end-user training and documentation.
- Displays a customer-focused, detail-oriented, and accountable work ethic, with a commitment to continuous improvement, teamwork, patient confidentiality, and service excellence.

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