Senior Branch Operations Manager

Location: Maharashtra, India

Work Arrangement: On-site

Employment Type: Full-time

About the Opportunity

One of our financial services clients is looking for a Senior Branch Operations Manager to manage branch-level operations, documentation, post-disbursement activities, process controls, risk management, compliance, and stakeholder/vendor management.

Role Details

Role: Sr. BOM

Department: Ops & CS

Eligibility Criteria: Graduate

Required Skills & Competencies

- Result orientation

- Goal orientation

- Ability to work effectively with teams

- Interpersonal and influencing skills

- Post graduate with minimum 3 years of work experience in the banking and lending domain

- PGDBM/MBA certified would be preferred

Key Responsibilities

Pre Disbursement Activities

- Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note within given timelines.

- Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines.

- Verify and execute complex documentation in full compliance with internal standards and external regulatory requirements.

- Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/rectify the documentation.

- Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed.

- Track and update PDDs and OTC in the system/Excel for current/existing release of limits.

- Ensure daily execution of documentation in full compliance with internal standards and external regulatory requirements.

- Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/sanction note.

- Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines.





- Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/rectify the documentation.

- Support in smooth resolution of complex documentation issues.

Post Disbursement

- Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required.

- Ensure completion of all activities related to security perfection of assets - CERSAI.

- Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines.

- Supervise the loan booking and servicing activities for respective zones and ensure they are completed within the stipulated TAT.

- Ensure that only completed files are getting processed by the operations team at the branch level.

- Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/structured transactions.

- Oversee closure and foreclosure activities at the branches.

- Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis.

- Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis.

- Ensure updation of drawing power in case of stock based limits.

- Ensure renewal of insurance on collateral to safeguard the portfolio.

Process Controls & Checks

- Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team.

- Conduct internal branch audits at regular intervals to ensure there are no critical observations.





- Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines.

- Ensure ROC, CERSAI and SRO charge registration is completed within given timelines.

Risk Management

- Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins.

- Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end.

- Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations.

- Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones.

- Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site.

Compliance Management & Reporting

- Ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team.

- Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors.

- Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/patterns that need to be addressed in order to drive greater efficiencies.

- Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.

Stakeholder / Vendor Management

- Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions.

- Facilitate statutory, regulatory and external third parties during key audit/compliance/transaction milestones.

- Work on vendor empanelment processes and contracting and ensure proper movement of transactions to & from the vendor’s desk.

- Work closely with key individuals within cross functional teams wherever processes are interlinked with the function.

📌 Senior Branch Operations Manager (Maharashtra)
🏢 PrimeTalentBridge
📍 Maharashtra